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UltraVox Consulting is a business consulting practice dedicated to connecting people through empowered technologies.

UltraVox Consulting is a business consulting and services practice dedicated to connecting people through empowered technologies. UltraVox specializes in providing targeted strategic and tactical consulting programs in business process and business development starting with the contact center. We have extensive experience supporting organizations move to the latest in technology that not only improves their overall agent efficiency, but their customer experience and satisfaction as well.

On top of the voice and contact center offerings, UltraVox also offers assistance with fiber, internet, carrier circuits, security, IT and staff augmentation.

Our services are designed to step through each phase of planning, executing and delivering business services. Each of our engagements start with an understanding of your business objectives and strategies so that we can together, develop a plan which leverages best practices, proven experience and the processes necessary to position you to achieve the results. Our role is to understand the organizations challenges, guide you in the decision process, manage the risks and help manage change, and to prepare your organization and your staff to deliver the results.

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Services

UltraVox Consulting is an independent consulting firm that looks to improve the effectiveness and efficiency of each and every client. We are completely vendor-agnostic with a sole focus on client contact center, telecommunications, and self-service automation needs. With our collective experience spanning several decades, our goal is to help our customers select the vendors, processes, and technologies best suited to meet their needs at the lowest costs possible.

Contact Center

No matter your center’s challenges and strategic initiatives, UltraVox is ready to partner with you to map out the next best course for elevating your center’s performance and your team’s effectiveness.

Unified Communications

Building a collaborative organization is more than just enabling effective communication. Collaboration by definition means the actions and performance of multiple parties coming together for a mutually beneficial outcome.

RFP – Create & Review

Whether the decision is to go through a formal bid process or use the invite-and-evaluate process, UltraVox can help. We can compose your RFP to make the playing field even for all vendors so the screening process can be conducted in the most efficient manner.

Vendor Selection

The decision to invite vendors whose solutions fall outside of your specific requirements can be costly, both in terms of wasted time as well as increased complexity in the evaluation/screening process.

Project Management

With a clearly defined set of requirements and goals gathered through in-depth discovery sessions and interviews with key stake holders, UltraVox Consulting can act as the point entity for the entire process.

Security

It should come as no surprise how important it is today to protect your digital information against harmful hackers and other ill-intended sources. UltraVox provides great supplier options for our clients to find the best fit for their customers business needs.

IT/Data

In today’s world, information technology is ever changing. However, with good planning, you can build an infrastructure that will support new growth and prevent disaster.

Managed Services

Provide your business with the full lifecycle of managed services—from network to data center and security to voice and contact center. We offer comprehensive managed services for your advanced mission critical applications as well as supporting third party applications for the contact center, and integrated environments. We can provide your team with the data to effectively manage and grow your environment.

Testimonial

Our organization leveraged UltraVox’s telephony expertise and industry knowledge to capture and assess business needs as we evaluated our go forward strategy.  This was accomplished via a series of group interviews of both business leaders and front-line key users of our legacy telephony platform. Tommy brought his skill in managing the sessions and observing the processes around usage of the existing system then later capturing the finding for discussion and review. Tommy also leveraged his industry depth of “real world” knowledge around the actual ability of telephony vendors to deliver on their promises! The final report provided by UltraVox has been instrumental in completing our business case and moving forward with final vendor selection from the short list which Tommy provided.  Personally, I know we could not have moved from the “stuck line” to the starting line without Tommy’s input.

Multi-Location Medical/Healthcare Clinic Sr. Director of IT